BATAMPAINTBALL.COM uses the 3 most reliable sources for shipping, FedEX,UPS and EMS and live shipping rates can be found upon checkout when products are added to the shopping cart. Most orders are shipped out within 24 - 48 hours upon placing an order. Under special circumstances, this time line may be increased due to special orders or inventory inconsistencies. Shipping insurance is offered for all UPS,FedEX and EMS shipments and MUST be purchased at the time of checkout. The insurance is calculated in direct correlation of dollar amount of said order. Any damage or loss to packages that occur in route to customer destinations must be dealt with directly through the carrier. The carrier is the company which assumed responsibility upon pick up of a package from BATAMPAINTBALL.COM facilities. BATAMPAINTBALL.COM will help in assistance of resolution but is in no means held responsible. You must purchase shipping insurance for our customer support to file a claim with the shipping company. All transit times are based off carriers estimated delivery schedules. In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these circumstances, the carrier nor BATAMPAINTBALL.COM can be held responsible and thus cannot offer any type of compensation.

FedEX ,UPS and EMS Shipping Service does offer tracking information on all services. The information may be delayed up to 24 hours due to the FedEX updating process. All packages shipped via USPS do not have a tracking number. They only have a delivery confirmation number which is updated upon delivery.


International Orders

Please note that certain countries require us to physically drop off packages at the postal facility. Due to this process, it can delay an order between 5-7 days. If the tracking number provided is not updated within 2-3 days after the order is placed then this may be the case and please allow us the full 5-7 days before requesting any further information.

In-Store Pickup
All orders placed with the "In-Store Pickup" shipping method can be picked up at our physical retail store. Our retail store address is:

Jl.Hang Leiku No.791
Nongsa, Kepulauan Riau
Batam Center
29465 Indonesia